4dgang Privacy Policy

This Privacy Policy ("Policy") describes how 4dgang ("4dgang", "we", "us", "our") — the operator of the online gaming platform at https://4dgang.co — collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who register for, access, or use the 4dgang platform and related services.

4dgang is committed to handling your personal data responsibly and in accordance with applicable data protection legislation and international privacy best practices. We collect only what is necessary, use it only for the purposes described in this Policy, and protect it using appropriate technical and organisational security measures.

By creating a 4dgang account or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

4dgang collects personal data through several channels, including your account registration, your use of the platform, your financial transactions, your communications with our support team, and your use of our website generally. The categories of personal data we collect include:

2.1 Account & Identity Data

• Full name as provided at registration.
• Date of birth (used to verify the 21+ age requirement).
• Email address and username.
• Password (stored in encrypted, hashed form — never readable by 4dgang staff).
• Phone number, if provided for two-factor authentication or account recovery.

2.2 Identity Verification (KYC) Data

When required by our licensing obligations or risk management procedures, 4dgang may collect:

• Government-issued photo identification (e.g., MyKad, passport).
• Proof of residential address (e.g., utility bill, bank statement).
• Proof of payment method ownership (e.g., screenshot of registered e-wallet).

2.3 Financial & Transaction Data

• Deposit and withdrawal records, including method used (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, cryptocurrency).
• Transaction amounts, timestamps, and reference numbers.
• Partial payment account identifiers (e.g., masked bank account numbers) as provided by payment processors.

2.4 Gaming & Behavioural Data

• Bet history, game session records, win/loss records.
• Platform usage patterns, feature interactions, session duration.
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type.
• Cookie identifiers and session tokens.
• Referral source (if you arrived at 4dgang via a link or search engine).

2.6 Communications Data

• Records of your communications with the 4dgang support team (live chat transcripts, email content).
• Feedback or complaint submissions.

4dgang processes your personal data for the following specific purposes:

4dgang processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 4dgang — including account management, transaction processing, and game delivery.
• Legal obligation: Processing required to comply with our obligations under applicable gaming licensing conditions, anti-money laundering regulations, and tax reporting requirements.
• Legitimate interests: Processing that is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including receipt of marketing communications and the placement of non-essential cookies.

4dgang does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share personal data only to the extent necessary and with the following categories of recipients, each bound by appropriate data processing agreements:

• Payment processors: Touch n Go eWallet, Boost, and banking partners (Maybank, CIMB, Public Bank) to process your financial transactions. Cryptocurrency payment gateways where applicable.
• Identity verification providers: Third-party KYC service providers used to verify age and identity in fulfilment of our regulatory obligations.
• Game content providers: Licensed game studios (Pragmatic Play, Evolution, NetEnt, PG Soft, etc.) may receive session tokens and game result data to deliver their games on the 4dgang platform.
• Licensing authority: Our gaming licence regulator may request player data records in the course of regulatory audit or investigation. We comply with all lawful regulatory requests.
• IT infrastructure providers: Cloud hosting and security service providers who process data on our behalf under strict data processing agreements.
• Legal and fraud prevention agencies: Where required by law or court order, or where necessary to prevent fraud or protect the rights and safety of 4dgang, its players, or third parties.

4dgang uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how you use the site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled without breaking platform functionality.
• Analytical cookies: Used to understand how players navigate the platform, which features are used most, and where errors occur. This data is aggregated and anonymised.
• Functional cookies: Remember your preferences (e.g., language, game lobby layout) between sessions.
• Marketing cookies (opt-in only): Used to deliver relevant promotional content to you if you have consented to marketing. You can withdraw this consent at any time.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your 4dgang account.

4dgang retains your personal data for as long as your account is active and for such additional periods as are required by our regulatory obligations. Specific retention periods include:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Communications records: Retained for three (3) years from the date of communication, or longer if relevant to an ongoing dispute or regulatory inquiry.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.

After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be associated with any individual.

4dgang implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• All connections to the 4dgang platform are encrypted using TLS (Transport Layer Security). HTTP connections are automatically redirected to HTTPS.
• Passwords are stored using industry-standard one-way cryptographic hashing and are never stored in plain text or recoverable form.
• Access to player data is restricted to 4dgang personnel who have a legitimate operational need for such access, under role-based access controls.
• Financial transaction data is processed through PCI DSS-compliant payment gateways.
• 4dgang conducts regular security assessments and works with security professionals to identify and remediate vulnerabilities.
• In the event of a personal data breach that poses a risk to your rights and freedoms, 4dgang will notify affected players and relevant authorities as required by applicable law.

Subject to applicable law and our regulatory obligations, you have the following rights with respect to your personal data held by 4dgang:

• Right of access: You may request a copy of the personal data 4dgang holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where there is no longer a legal basis for its retention. Note that regulatory record-keeping obligations may limit our ability to delete certain data.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests in certain circumstances.

To exercise any of these rights, please contact the 4dgang support team via live chat or the support email address listed in Section 13. We will respond to all data rights requests within thirty (30) calendar days.

The 4dgang platform is strictly restricted to individuals aged 21 years and above. 4dgang does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under this age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe a minor has provided personal data to 4dgang, please contact our support team immediately. We take child protection obligations seriously and will act without delay.

4dgang may transfer personal data to service providers located outside of Malaysia. Where such transfers occur, 4dgang ensures that appropriate safeguards are in place to protect your personal data, including the use of contractual clauses approved by relevant data protection authorities, or reliance on adequacy decisions where applicable.

Our primary service providers, including our cloud hosting and payment processing partners, are required to maintain data security standards equivalent to or exceeding those described in this Policy, regardless of where their processing infrastructure is located.

4dgang reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players by email or by posting a prominent notice on the platform for a minimum of seven (7) days before the updated Policy takes effect.

We encourage you to review this Policy periodically. Your continued use of the 4dgang platform following the effective date of any update constitutes acceptance of the revised Policy. The "Last updated" date at the top of this page indicates when the Policy was most recently revised.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how 4dgang handles your personal data, please contact our support team. All enquiries are handled by the 4dgang support team, which is available 24 hours a day via live chat on the platform.